FAQ

What is renewed tech?

Renewed tech refers to pre-owned devices that have been professionally restored to full working order. At Ninja Gadgets, we only sell devices that meet our high-quality standards, ensuring they perform like new.

Do your devices come with a warranty?

Yes, all of our renewed devices come with a 12-month warranty, covering any hardware or technical faults. This excludes accidental or water damage.

How long does delivery take?

We offer fast and secure delivery within 2-5 working days for most orders.

Is it normal for my battery to drain faster after setup?

Before using your iPhone for the first time, we recommend charging it fully.

When you first set up your iPhone, it may use more battery than usual for the first few days. This is completely normal.

Your iPhone may be working in the background to download and update apps, restore photos and messages, sync iCloud data, index files and complete software updates.

During this time, the phone may also feel slightly warmer than usual because the processor is working harder to finish these tasks.

Battery life and temperature should settle once the setup process is complete. If your iPhone still feels unusually warm or the battery is draining quickly after several days, get in touch and we’ll be happy to take a look.

Products

How do I set up my new device?

Your iPhone will arrive fully reset and ready to set up. Turn it on, choose your language and region, connect to Wi-Fi, then follow the on-screen instructions.

When moving from another iPhone, place the two phones next to each other and use Apple’s Quick Start feature to transfer your apps, photos and settings. When moving from Android, Apple’s Move to iOS app can help transfer your data.

You will need your Apple ID and password to complete the setup. Should you need help, contact me at sales@ninja-gadgets.co.uk.

What do your device grades mean?

Pristine
Looks almost new. You may find extremely light signs of previous use if you look closely, but no noticeable scratches, dents or marks during normal use.

Very Good
Really clean condition with only minor signs of previous use. There may be a few light marks or small scratches, but nothing that takes away from how good the phone looks.

Good
Clearly used, but still in good overall condition. Expect some visible scratches, marks or small signs of wear on the screen or body. Nothing that affects how the phone works.

Rescued
A phone with more visible signs of previous use. Expect noticeable scratches, scuffs or small dents, but it has passed the same testing as every other Ninja Gadgets phone. A good choice if you care more about value than cosmetic condition.

Every grade is fully tested
The grade only describes the phone’s cosmetic condition. Every iPhone goes through the same 22-point diagnostic check before it is sold, regardless of how it looks.

Shipping

Do you ship internationally?

Currently we do not ship internationally.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number so you can monitor your delivery every step of the way.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the delivery method you choose.


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