1. Introduction
1.1 These Terms and Conditions govern your use of the Ninja Gadgets website (the "Site") located at www.ninja-gadgets.co.uk and any purchases made through it. By using the Site, you agree to be bound by these Terms and Conditions.
1.2 If you do not agree with these Terms and Conditions, you must stop using the Site immediately.
1.3 We reserve the right to amend these Terms and Conditions at any time. Changes will be effective upon posting on the Site. Your continued use of the Site constitutes acceptance of the updated Terms and Conditions.
2. Eligibility
2.1 You must be at least 18 years old to purchase from Ninja Gadgets. By placing an order, you confirm that you meet this age requirement.
2.2 By using this Site, you agree that you are accessing it from within the United Kingdom. We do not currently offer shipping outside of the UK.
3. Ordering and Payments
3.1 By placing an order, you are making an offer to purchase a product subject to these Terms and Conditions.
3.2 Payment methods accepted include credit/debit cards, bank transfers, and PayPal. Deferred payment services like Klarna are not available.
3.3 Full payment must be received before an order is processed and dispatched.
3.4 We reserve the right to cancel or refuse any order at our discretion, such as if we suspect fraudulent activity.
4. Shipping, Delivery, and Delays
4.1 We aim to dispatch orders within 1-2 business days after payment confirmation.
4.2 Shipping times may vary depending on the postal service or courier used. Estimated delivery times are not guaranteed.
4.3 Once a parcel has been dispatched, we are not responsible for delays caused by third-party postal services, such as Royal Mail.
4.4 Tracking details will be provided upon dispatch. Customers are responsible for monitoring their shipment and contacting the courier for any delays.
4.5 We are not liable for parcels lost, delayed, or damaged in transit. Claims for such incidents must be raised with the courier or postal service directly.
4.6 Customers must provide accurate shipping details. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
5. Returns and Refunds
5.1 Change of Mind: Customers can return items within 14 days of delivery for a refund or exchange. Items must be in their original condition and packaging. Return postage costs are the responsibility of the customer.
5.2 Faulty or Damaged Items: If an item arrives damaged or is faulty, customers must contact us within 48 hours of delivery. We may require photographic evidence or the item to be returned for inspection. Refunds or replacements will be issued for verified claims.
5.3 Returns must be sent via a tracked and insured postal service. We are not liable for items lost or damaged in return transit.
5.4 Refunds will be processed within 7-10 business days of receiving the returned item.
6. Warranty
6.1 All refurbished devices sold by Ninja Gadgets come with a 12-month warranty covering manufacturing defects. This excludes accidental damage, liquid damage, and issues caused by third-party repairs or tampering.
6.2 The warranty does not cover consumable parts such as batteries or cosmetic damage (e.g., scratches or dents) unless they affect the functionality of the device.
6.3 Devices sent to third-party repair providers will void the warranty.
6.4 Warranty claims must be reported within the warranty period. Customers must provide proof of purchase and the IMEI/serial number of the device for all warranty claims.
6.5 If a warranty claim is approved, we will repair, replace, or provide store credit for the device at our discretion.
7. Limitation of Liability
7.1 Ninja Gadgets is not responsible for any data loss. Customers must back up their data before sending devices for repair or returning them.
7.2 We will not be liable for any indirect or consequential damages, including loss of income, revenue, or business.
7.3 Our total liability to you for any claims arising under these Terms and Conditions shall not exceed the total value of your purchase.
8. Data Privacy
8.1 By using our Site, you agree to the collection and use of your data in accordance with our Privacy Policy.
8.2 Ninja Gadgets does not store any payment information. All transactions are processed securely through our payment providers.
9. Acceptable Use
9.1 Customers may not use the Site for unlawful or fraudulent activities, such as submitting false claims or misrepresenting device conditions.
9.2 We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect a breach of these Terms and Conditions.
10. Ownership of Goods
10.1 Ownership of goods remains with Ninja Gadgets until full payment is received.
10.2 Selling devices that you do not own, or that are reported lost or stolen, is illegal. Ninja Gadgets will report any such cases to the relevant authorities.
11. Governing Law
11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Promotions and Discounts
12.1 Promotional codes or discounts cannot be applied to orders retroactively or combined with other offers.
12.2 Ninja Gadgets reserves the right to cancel or amend promotions at any time without prior notice.
13. Parcel Delays and Responsibility
13.1 Ninja Gadgets is not responsible for delays caused by third-party postal services, including Royal Mail. Once the parcel is dispatched, any delays must be addressed with the courier.
13.2 We cannot guarantee specific delivery dates and are not liable for delays beyond our control.
14. Contact Information
If you have any questions or need assistance, please contact us on our contact page