Returns & Refunds

We want you to feel confident when buying from Ninja Gadgets. If you need to return an item, please contact us at sales@ninja-gadgets.co.uk before sending anything back.

Please include your order number, the item you wish to return and the reason for the return. We will reply with the return address and instructions.

Changed your mind?

You have the right to cancel your online order within 14 days of receiving it, without giving a reason.

After telling us that you wish to cancel, you must return the item within a further 14 days.

For change-of-mind returns:

• You are responsible for the cost of returning the item.

• The item must be packaged securely to protect it during transit.

• We strongly recommend using a tracked and insured delivery service that covers the full value of the item, such as Royal Mail Special Delivery Guaranteed.

• Please retain your proof of postage and tracking information until your refund has been completed.

You may inspect the item as you would in a physical shop. However, we may reduce the refund if the item has been used or handled beyond what is reasonably necessary to inspect it and this has reduced its value.

Where possible, please return all packaging, accessories, cables, documents and complimentary items supplied with the order.

Preparing a phone for return

Before returning a phone, please:

• Back up any information you wish to keep.

• Sign out of your Apple ID or other accounts.

• Turn off Find My iPhone and remove any activation locks.

• Remove your SIM card and any memory cards.

• Erase your personal data and restore the phone to its factory settings.

Ninja Gadgets cannot accept responsibility for personal information left on a returned device. We may be unable to complete the return while an activation lock or account remains connected to the phone.

Faulty, damaged or incorrectly described items

If you believe your item is faulty, damaged on arrival or not as described, contact sales@ninja-gadgets.co.uk as soon as possible.

Please include:

• Your order number.

• A description of the problem.

• Photographs or a short video where appropriate.

• Details of any troubleshooting already attempted.

We may ask you to complete some basic troubleshooting before arranging the return.

Where the item is confirmed or reasonably suspected to be faulty, damaged on arrival or not as described, Ninja Gadgets will cover the reasonable cost of returning it. We will normally provide a prepaid tracked and insured returns label or agree another suitable return method with you.

Please do not arrange an unusually expensive return service without agreeing the cost with us first, as we may only reimburse reasonable return costs.

Items damaged through accidental damage, misuse, liquid exposure, unauthorised repair or failure to follow the manufacturer’s instructions will not normally be treated as faulty.

Inspection of returned items

Every returned item will be inspected and checked against the device information and IMEI recorded before dispatch.

If an item is returned with damage, missing parts or faults that were not present when it was supplied, we may reduce the refund to reflect the reduction in value. This does not affect your rights where the item was faulty, damaged or not as described when supplied.

Refunds

For change-of-mind cancellations, refunds will be issued within 14 days of the earliest of:

• The date we receive the returned item.

• The date you provide evidence that the item has been sent back.

We may withhold the refund until the item has been returned or you provide suitable evidence of return.

Refunds will be made to the original payment method. Where applicable, we will also refund the cost of our least expensive standard delivery option. Additional amounts paid for express or upgraded delivery are not normally refundable.

Your bank or payment provider may take additional time to show the refund in your account.

Exchanges

If you would prefer an exchange, contact us and we will confirm whether a suitable replacement is available. Exchanges are subject to stock availability and any difference in price.

Your statutory rights

Nothing in this returns policy limits or removes your statutory rights under UK consumer law, including your rights where goods are faulty, not as described or not fit for purpose.

Contact us

For all return requests and questions, contact:

Email: sales@ninja-gadgets.co.uk

Please do not return an item until you have contacted us and received the correct return instructions and address.

Last updated: 4 August 2026